Shipping policy

At The TV Beds, our goal is to provide clear, transparent, and reliable delivery information so customers know exactly what to expect. Because our products are large and require special handling, this Shipping Policy outlines the full process from order placement to final delivery.

Please read this policy carefully before placing an order.

1. Processing Time

Before dispatch, all orders go through order confirmation, quality checks, and packaging preparation.

Processing time: 1–2 business days
(Weekends and public holidays are not counted as business days.)

If there is any unexpected delay in processing, we will notify you immediately by email.

2. Delivery Timeframe

Delivery time begins after dispatch, not at the moment you place the order.

Standard Delivery: 5–7 business days (mainland UK)

Remote Areas: 7–10 business days (Highlands, Islands, Northern Ireland)

These estimates may vary depending on courier availability, order volume, and customer scheduling for bulky items.

If a longer delay is expected, our team will inform you.

3. Delivery Method for Large / Bulky Items

TV beds are large, heavy items and require specialized handling.

Deliveries are completed by a 2-man specialist delivery team.

You will receive a pre-delivery call, text, or email to schedule a delivery date and time window.

Delivery is made to the ground-floor entrance as standard.

Room-of-choice delivery or assembly may be available depending on location and courier (fees may apply).

Please ensure someone 18+ is available to receive and sign for the delivery.

4. Shipping Charges

Shipping is FREE on all orders within the United Kingdom.
There are no hidden or unexpected charges at checkout.

If any additional fees apply (e.g., remote area surcharges), these will be shown before you complete the purchase.

5. Delivery Restrictions

We currently deliver only within the United Kingdom.

We do not ship to:

P.O. Boxes

International addresses

Certain remote postcodes where courier access is limited
(If restricted, you will be notified before processing your order.)

6. Missed Delivery Attempts

If the courier is unable to deliver:

A calling card, SMS, or email will be provided.

The courier will reattempt delivery or arrange a new delivery date.

⚠ Important:
Additional delivery attempts may incur charges depending on the courier’s policies.

7. Damaged or Incorrect Deliveries

Please inspect the item upon delivery.

If you notice external damage:

Inform the delivery team immediately.

This helps us resolve the issue quickly and file claims with the courier if needed.

8. Changing Shipping Address or Cancelling Orders

Address changes can only be made before dispatch.

Once dispatched, we cannot redirect or modify the shipment.

If you want to cancel before dispatch, contact us immediately at:

📧 hello@thetvbeds.co.uk

📞 +44 113 4602348

If the item has already been dispatched, cancellation may not be possible.

9. Contact Information

For any questions about this Shipping Policy or your delivery status, contact our customer support team:

Website: https://thetvbeds.co.uk

Email: hello@thetvbeds.co.uk

Phone: +44 113 4602348
Address: Unit C3a, Bradford Road, Carlinghow Mills, Batley, WF17 8LL, United Kingdom
Support Hours: Monday–Friday, 9:00 am–5:00 pm